Claims - Sentry Insurance

Claims Department

Support when you need it most.

Our claims team is here to guide you through every step and help you move forward quickly.

Claims Overview

Prompt, fair, and service-focused claims handling.

Our commitment to you continues when a loss occurs. From the moment you report a claim, our team will guide you through each stage of the process, keep you informed, and treat you with fairness and respect.

We continually work to improve our claims service, resolve claims efficiently, and manage each case responsibly while protecting the trust you place in us.

Motor Claim Requirements

Motor

Completed Accident Report Form
Copy of Driver’s and motor vehicle licence
Payment of the requisite excess/deductible applicable under the policy
An Estimate from a Reputable Adjuster

Your Claims Journey

A clearer path through the claims process.

1. Contact Sentry as soon as possible

Get in touch with our team or visit our office to report your loss. We will explain the claims process and guide you based on your policy.

2. Submit the required documents

We will let you know which documents are needed to assess your claim. For motor claims, these may include an accident report, copies of your driver’s licence, the applicable excess or deductible, and a repair estimate from a reputable adjuster.

3. Work with our claims team

Our experienced claims team will review your claim, keep you informed, and work with you toward a fair and timely resolution.